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3 steps 80:20 aaron ross account management act advanced skills advantages appointments asking questions assessing attention to detail attitude audio b2b benefits blackberry book book reviews branding brian tracy business growth buying process call reluctance cialdini closes closing closing skills code of conduct coffee's for closers cold call cold calling competition confidence contact management cost credibility crm customer service customer success dan seidman dave stein demeanor differentiation discount doubt download e-book effectiveness efficiency elevator speech employee evaluating executives expertise eyesonsales fears first appointment first appointments first impressions follow-up frank lee fundamentals funnel gimmicks Glenn Garry Glenn Ross greeting harvey mackay highrise hiring humor incumbent influence intent ivy lee iwantsandy janet jordan joanne black jokes julie thomas kevin stirtz knowledge konrath leadership lead generation leading people leads Lee Salz linkedin lost deals love your customer mackay 66 MacKenzie Silverio management style manipulation mark dembo marketing mindset motivation negotiation new business onboarding opener opening line order-taking paul mccord people skills pep talk personali persuasion pipeline pipelinedeals podcasts pre-call planning preparation presentations pricing professionalism prospecting prospects public speaking qualifying quotes Ram Charan rapport recruiting referral referrals relationships relevance research retention Ross Shafer sales sales excellence salesforce Sales Gravy sales management sales movies sales process sales strategy sales success salesteamtools sales videos self-talk self discipline selling skills selling to CEO setting priorities sideroad social networking spin selling steven van yoder techniques technology tessa stowe time management tom peters toolkit tools training usp value value proposition video virtual assistant winning edge work-life balance writing